Terms & Conditions

Terms & Conditions

1.1 - Please note if any personalised embroidered item of clothing that you have ordered doesn't fit, we are unable to refund these items. Our sizing charts are clearly listed with each product. Of course if they are damaged in any way then we will offer a refund. Just send your unwashed, unused and unworn item to us within 7 days of shipment with a receipt. We'll issue a credit to your credit card or PayPal account.

1.2 - If we believe the product you've returned has been damaged, washed, worn, used  or tampered with in any way we will not issue a refund or return the items. Goods must be returned in undamaged packaging. We are not responsible for the return cost of postage to us. This does not apply to underwear which we cannot refund once tried on. Of course if there's a defect, we'll make things right. All our products are covered under our warranty against material and manufacturing defects, even if 7 days have passed since your purchase.

2.1 - We, at Combatlogos, do everything we can to ensure your order gets to you safely, from secure wrapping and clear labelling, to using a returns address sticker on each and every parcel. Unfortunately, once the order has been posted, we can not accept liability or responsibility for any loss of orders.

3.1 - Combatlogos require Payment in full before work can begin, this is unfortunately due to previous potential customers pulling out after the products had been completed and prior to dispatch. This has caused wasted time and money which will no longer be acceptable.

3.2 - We have added the option of choosing My Hermes Recorded (Signed for) Delivery for extra peace of mind, along with standard 1st and 2nd class deliveries. 

2.1 - If Combatlogos determines that a product has a material or manufacturing defect, we'll repair or replace it. If we find that there is no default or the item has been tampered with or damaged by yourself we will not return the product to you.

2.2 - To return products purchased at combatlogos.com follow these simple steps: .  Note products must be returned to us before we can make a refund or exchange within 14 days of purchase. Please note all damaged goods you have received must be reported to us within 24 hours of reciept.

2.3 - Pack and seal your return securely, in the original package if possible, and include the purchase documentation along with the reason for returning the goods. Do not write or deface the original packaging or boxes. It must come back to us in the condition you received the goods.

2.4 - Please note all damages in transit or goods arriving that are damaged must be reported to us with 24 hours.

2.5 - Packages must be returned prepaid. We cannot accept C.O.D. returns. If you don't have the original return documentation, or if you have any other questions about your return, please call our Online Service Team (see contact us)

2.6 - Pack and seal your return securely and properly addressed. Please note that shipping charges for products returned for credit are not refundable, and Combatlogos.com can't be responsible for returns lost while in transit to us.

2.7 - There may be a charge for special delivery instructions and for customers who do not wish to use our carrier. The difference in postage with the Post Office may be more expensive.

2.8 - Make sure you include the original documentation sent to you when you purchased the goods. This is very important as we need the e-mail address and cost of the goods. We have thousands of records and it takes too long for us to check your purchase.

2.9 - Do not send items back with expensive overnight carriers. We will not pay for this, use the most economical way you can.

2.10 - Grade 1 condition means in working condition and may have some small repairs

3.1 - By purchasing from this site you agree to our terms and conditions. Your statutory rights are not affected.

4.1 - All Digital Designs will be sent digitally, however actual proofs can be arranged. If an order is not secured from these samples then the customer will be required to reimburse combatlogos for the all costs, which would include the following:

              a. Design Setup Fee (usually £25.00)
              b. All Sample costs
              c. Postage of samples
              d. Cost of labour incurred with creating the design aswell as producing the samples

5.1 - Please note that FREE samples only applies to bulk orders.

Privacy and Security & Data Protection

Combatlogos.com believes that electronic privacy is crucial to the ongoing success of the Internet as a service, commercial, and entertainment medium. Our policy is to keep the personal information we receive from our site completely confidential, and used solely for internal purposes. We will not share your personal information with any other parties.

We will not disclose any individually identifiable information about its users to any third party.